Privacy Policy

1. Introduction

HERBAL HEALTH CEYLON UK LTD (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or visiting our premises, you agree to the practices outlined in this policy.

2. Who We Are

HERBAL HEALTH CEYLON UK LTD
Ayurvedic Treatment & Wellness Provider
223A St.Albans Road, Watford, United Kingdom, WD24 5BH
Email: info@herbalhealth-uk.co.uk
Phone: 020 3411 1670
We act as the Data Controller for your personal data.

3. Personal Data We Collect

We may collect:

A. Personal Identification Information

• Name
• Date of birth
• Address
• Phone number / email

B. Health & Medical Information (Special Category Data)

This may include:

• Medical history
• Allergies and conditions
• Lifestyle details relevant to Ayurvedic assessment
• Treatment notes

This information is only processed with explicit consent.

C. Payment Information

• Transaction details
• Payment records
  (We do not store card details.)

D. Website / Technical Information (if applicable)

• IP address
• Cookies
• Browsing behaviour

4. How We Use Your Data

A. To Provide Ayurvedic Treatments
(Legal basis: Consent & Legitimate Interests)

B. To Communicate With You
(Legal basis: Contract & Legitimate Interests)

• Booking confirmations
• Appointment reminders

C. For Business Operations
(Legal basis: Legal Obligation & Legitimate Interests)

• Accounting & record-keeping
• Tax compliance

D. Marketing (Optional)

We only send marketing communications if you opt in.

5. Lawful Bases for Processing

We may rely on:

• Consent
• Contract
• Legal obligation
• Legitimate interests

Health data (special category data) is processed only with explicit consent.

6. Sharing Your Information

We may share your information with:

• Practitioners at HERBAL HEALTH CEYLON UK LTD
• Payment processors
• Secure digital record platforms
• Regulators, if legally required

We never sell your data.

7. International Transfers

If a third-party service transfers data outside the UK, we ensure appropriate safeguards (e.g., SCCs).

8. Data Retention

We retain data only as long as necessary:

• Client treatment records: 7 years
• Financial records: 6 years
• Marketing (opt-in): until you withdraw consent
• Enquiry records: 12 months

9. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Restrict processing
• Withdraw consent
• Data portability
• Make a complaint to the ICO (www.ico.org.uk)

Contact us to exercise these rights.

10. Cookies

If you use our website, cookies may be used to improve user experience. You can manage cookie preferences in your browser.

11. Security

We take reasonable measures to protect data including:

• Encrypted digital storage
• Limited access
• Secure devices
• Regular reviews

12. Updates to Privacy Policy

We may update this Privacy Policy as required. The latest version is always available upon request.

13. Contact Us

HERBAL HEALTH CEYLON UK LTD
223A St.Albans Road, Watford, United Kingdom, WD24 5BH
Email: info@herbalhealth-uk.co.uk
Phone: 020 3411 1670